The community engagement platform built to power government decision-making

CitizenLab's platform makes community engagement and public decision-making more inclusive, continuous, and data-driven.

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Discover how our platform works

Centralize your engagement efforts with CitizenLab's digital toolbox and make it easier to gather insightful, data-driven feedback from your community.

CitizenLab supports the full engagement cycle, all on one central hub

Citizen engagement tools

Engage

Collect innovative ideas, let your community express priorities for budget allocation, or organize online workshops - all in one place.

Manage

Easy to use and easy to set up: moderate comments, process community members' input and share relevant information with your team.

Decide

Make sense of the data you collect and identify actionable insights about your community’s needs to make better decisions.

CitizenLab makes community engagement and public decision-making more...

Inclusive

Governments working with CitizenLab have seen a 12x increase in resident engagement, including from underheard groups.

Participatory

With higher participation, residents who engage report 56% higher trust in local government.

Responsive

Thanks to tailored features, governments spend 55% less time on analysis and reporting, allowing for more continuous engagement.

Engage

Inform and engage community members using one of the many built-in participation methods.

Want to include young community members in your local sustainability actions? Looking for a quick and easy solution to gather feedback on an urban planning project? The CitizenLab platform lets you launch projects using a variety of consultation methods, without having to juggle different tools.

CONSULT
Surveys
Ask your community questions to better understand their needs and expectations.
POLLS
Ask your community for feedback on a specific topic to quickly understand their priorities.
INVOLVE
Option analysis
Share information about different scenarios to help community members make informed decisions.
MAPPING
Visualize ideas on a map and see at a glance what is happening in each neighborhood or a specific area.
COLLABORATE
Ideation
Co-create ideas and solutions together with your community members.
ONLINE WORKSHOPS
Organize live discussions and facilitate online, real-time deliberation.
EMPOWER
PROPOSALS
Enable community members to suggest projects on any given topic and gather support.
PARTICIPATORY BUDGETING
Let your community members allocate a budget to get insights into what they think you should invest in.

CONSULT

INVOLVE

Surveys

Ask your community questions to better understand their needs and expectations.

Option analysis

Share information about different scenarios to help community members make informed decisions.

Polls

Ask your community for feedback on a specific topic to quickly understand their priorities.

Mapping

Visualize ideas on a map and see at a glance what is happening in each neighborhood or a specific area.

COLLABORATE

EMPOWER

Ideation

Co-create ideas and solutions together with your community members.

Proposals

Enable community members to suggest projects on any given topic and gather support.

Online workshops

Organize live discussions and facilitate online, real-time deliberation.

Participatory budgeting

Let your community members allocate a budget to get insights into what they think you should invest in.

Request a demo to learn more

Manage

Easily set up and follow up on engagement projects through our powerful back office.

Our back office helps you keep track of all your projects and manage content in real-time. Launch your next engagement project in a few clicks, move live projects through different phases, and start discussions between participants or moderators to deep dive into key issues.

Community engagement tool

Your platform, your design

Create a platform that feels familiar to your community. You can style the platform to fit your brand and decide which information to gather when creating custom groups. Think of the platform as the digital hub of your community - one that matches its unique spirit, values, and needs.

Easily launch projects and follow up on community input

Launch your own custom project through CitizenLab’s project builder, or use an existing project template for an even faster process. With our smart group functionality, you can easily organize targeted consultations that are specific to the issues and needs of different groups in your community.

Citizen engagement toolOnline engagement tool

Communicate and close feedback loops with integrated tools

It’s crucial to communicate continuously throughout your projects. On the platform, you can upload lists of contacts and invite them to participate. Once your project is over, you can share results with all participants with the click of a button.

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Decide

Dive into real-time data and base decisions on what your community really needs.
Citizen engagement tool

Extract actionable insights through built-in AI

Use our natural language processing (NLP) technology automates the process of exploring, analyzing, and summarizing the content collected on your platform.

User-friendly dashboard for clarity

Stay on top of what is happening on your platform with all the relevant metrics at a glance: activity, participant demographics, traffic sources, location-specific feedback, and more.

Online community engagement toolOnline community engagement tools

Easily create data-driven project reports

Produce project-specific reports with top posts, engagement data, demographic information, and trends with just a click. Automatically send weekly reports or export all platform data in Excel for further analysis and easy sharing.

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