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CitizenLab's platform makes community engagement and public decision-making more inclusive, continuous, and data-driven.
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Collect innovative ideas, let your community express priorities for budget allocation, or organize online workshops - all in one place.
Easy to use and easy to set up: moderate comments, process community members' input and share relevant information with your team.
Make sense of the data you collect and identify actionable insights about your community’s needs to make better decisions.
Governments working with CitizenLab have seen a 12x increase in resident engagement, including from underheard groups.
With higher participation, residents who engage report 56% higher trust in local government.
Thanks to tailored features, governments spend 55% less time on analysis and reporting, allowing for more continuous engagement.
Want to include young community members in your local sustainability actions? Looking for a quick and easy solution to gather feedback on an urban planning project? The CitizenLab platform lets you launch projects using a variety of consultation methods, without having to juggle different tools.
Ask your community questions to better understand their needs and expectations.
Share information about different scenarios to help community members make informed decisions.
Ask your community for feedback on a specific topic to quickly understand their priorities.
Visualize ideas on a map and see at a glance what is happening in each neighborhood or a specific area.
Co-create ideas and solutions together with your community members.
Enable community members to suggest projects on any given topic and gather support.
Organize live discussions and facilitate online, real-time deliberation.
Let your community members allocate a budget to get insights into what they think you should invest in.
Our back office helps you keep track of all your projects and manage content in real-time. Launch your next engagement project in a few clicks, move live projects through different phases, and start discussions between participants or moderators to deep dive into key issues.
Your platform, your design
Create a platform that feels familiar to your community. You can style the platform to fit your brand and decide which information to gather when creating custom groups. Think of the platform as the digital hub of your community - one that matches its unique spirit, values, and needs.
Easily launch projects and follow up on community input
Launch your own custom project through CitizenLab’s project builder, or use an existing project template for an even faster process. With our smart group functionality, you can easily organize targeted consultations that are specific to the issues and needs of different groups in your community.
Communicate and close feedback loops with integrated tools
It’s crucial to communicate continuously throughout your projects. On the platform, you can upload lists of contacts and invite them to participate. Once your project is over, you can share results with all participants with the click of a button.
Extract actionable insights through built-in AI
Use our natural language processing (NLP) technology automates the process of exploring, analyzing, and summarizing the content collected on your platform.
User-friendly dashboard for clarity
Stay on top of what is happening on your platform with all the relevant metrics at a glance: activity, participant demographics, traffic sources, location-specific feedback, and more.
Easily create data-driven project reports
Produce project-specific reports with top posts, engagement data, demographic information, and trends with just a click. Automatically send weekly reports or export all platform data in Excel for further analysis and easy sharing.
Find out why 300+ governments and organizations
are using CitizenLab. Tell us about your city and we'll
show you how we can help.