Create and maintain sustainable, inclusive, and livable communities.
Using our trusted and comprehensive platform (instead of trying to get residents to read 300-page documents), encourage your residents to engage in your city's initiatives all in one place, backed by a suite of tools created uniquely for community engagement.

Hear it directly from the City of Seattle Office of Planning and Community Development

“We presented the platform to our leadership team, and they are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”

Community engagement, without the headache

Click through the tabs below to see the valued benefits of an online engagement platform and how it can help you in your day-to-day work.

Centralize internal communications
and information with a collaborative tool

  • Cleanly consolidate community responses and project information to reduce messy paper trails
  • Assign people across departments to be administrators on projects
  • Engage across departments to get everyone on the same page
  • Share engagement best practices between teams

Maximize input from residents to ensure your short and long-term projects are in line with community needs

  • With our budget allocation tool, residents can “shop” for their top priorities
  • Outline all of your initiatives to the community for more project transparency
  • Update your residents on current projects while getting input for future projects, all in one place

Reach a bigger and more representative audience.

  • Meet more of your residents where they are: online
  • One accessible platform to inform and continuously engage all your residents
  • Multilingual support to cater to your diverse population
  • Enhance in-person engagement with digital tools for a blended engagement approach

Keep residents informed on
the allocation of city funds

  • Provide continuous updates to residents with our project phases and email tool on project and budget statuses to foster trust
  • Distill complicated planning documents for each project to promote transparency and encourage informed engagement
  • Combat misinformation and social media rumors
  • Give residents a trusted platform to ask questions and provide feedback on decisions and projects

See how some of our 400+ local
governments shine with CitizenLab.

Putting inclusion at the heart of Seattle, WA's comprehensive plan, starting with a survey

Read the case study

How Carlise, PA increased transparency and revamped public spaces on our platform

Explore the whole story

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Lancaster, PA improves stormwater management using our mapping and ideation tools

Check out the article


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Here are a few of our favorite things
(aka expert resources)

The beginner's guide to participatory budgeting for improved fund allocation

Allocate your short and long-term planning project funds based on inclusive input from your community through participatory budgeting. Our expert-written guide will cover:

  • Developing a participatory budgeting process
  • Real-life examples and best practices on participatory budgeting
  • An interactive worksheet to help you get started
Download now
Grow your skills through the CitizenLab Academy
Through an interactive, online course we share our experience and expertise from working with hundreds of local governments in a highly accessible and flexible format.

10 course modules  divided into 5 course blocks provide end-to-end training and guidance on planning and executing digital public participation initiatives.
Learn from and get inspired by the CitizenLab community
We’ve helped 300+ local governments and organizations foster meaningful dialogue and understand their communities better.

Besides learning from our experts, we also promote peer learning through our Community Platform, an exclusive hub for our clients to connect, ask questions, and stay in the loop about the exciting projects that are launching all over the world.
Explore all of our resources
88% more
engagement, meaning more residents and more topics.
12x increase
in resident engagement, including from under heard groups.
55% less
time spent on analysis and reporting, allowing for more continuous engagement.