We might collect your Personal Data from the following two sources:
The personal data that we might collect from you when you fill out one of our forms are:
We might use your personal data for the following purposes:
The personal data is only stored and processed for the period required for the purpose of the processing. After that, the data will be deleted or anonymised.
We will never sell or rent your personal data to other service providers, nor will we share your Personal Data with any service providers who are not compliant with the GDPR.
We only transfer your Personal Data to service providers established outside the European Economic Area if they comply to art 44 GDPR. CitizenLab formally commits to process all data exclusively in the EEA as from November 30, 2020 onwards.
You have the right to view your personal data at any time, as well as the right to be informed of the use that CitizenLab makes of your personal data.
You are free to decide whether or not to provide your personal data to CitizenLab. In addition, you always have the right to request CitizenLab to correct, supplement or remove your personal data. You acknowledge that a refusal to provide or a request for the erasure of personal data means that certain services can no longer be delivered.
You may also request that the processing of your personal data is limited.
You have the right to object to the processing of your personal data for serious and legitimate reasons.
In addition, you always have the right to object to the use of your personal data for direct marketing purposes; in such case you do not have to state reasons.
You have the right to obtain the personal data you have provided to CitizenLab in a structured, typical and machine-readable form and/or have such transferred to different controllers.
Insofar as the processing is based on your prior consent, you have the right to withdraw this approval.
You can exercise your rights by contacting CitizenLab to this end, either by email to firstname.lastname@example.org, by post to Boulevard Pachéco 34, 1000 Brussels, Belgium or by using the “Contact us” form on our Website, provided you enclose a copy of your identity card.
The processing of your personal data does not include profiling and shall also not be subjected by CitizenLab to automated decision-making.
You have the right to lodge a complaint to the Belgian Privacy Commission: Personal Privacy Protection Commission, Drukpersstraat 35, 1000 Brussels, Belgium, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: email@example.com.
This does not affect relief before a civil court.
The Processor and the Controller for the processing of theData might use the dPersonal Data of the User for legal purposes, for the court or legal proceedings preceding phases in the event of unlawful use of this Application or the related services.
The User is aware that the Processor and the Data Controller might be obliged to disclose the personal data at the request of competent government institutions for the processing of the Data.
CitizenLab has developed security measures which have been adjusted at the technological and organisational level to prevent the destruction, loss, falsification, changing, prohibited access or the erroneous disclosure to third parties of personal data as well as any other prohibited processing of this data.
Under no circumstances, CitizenLab can be held liable for any direct or indirect loss resulting from the incorrect or unlawful use of your personal data by a third party.
You must at all times comply with the security instructions, including by preventing all prohibited access to your login details and password. You are solely responsible for the use made from the website on your computer, IP-address and your identification details, as well as for the confidentiality of such.
Most recent update: 24/01/2022
All information regarding a natural person, a legal person, an institution or an association that has been or might be identified directly or indirectly by reference to other information, including a personal ID number.
Information that is automatically collected from this Application (or external services used in this Application),including: the IP addresses or domain names of the computers used by the Users of this Application, the URI (Uniform Resource Identifier) addresses , the time of the request, the method used to submit the request to the server, the size of the file received in response to it, the numerical code indicating the status of the server response (successful, error, etc. ), the country of origin, the functions of the browser and the operating system of the User, the different time data per visit (such as the time spent on each page of the application) and the data about the followed only within the application, especially focused on the order of the visited pages and other parameters about the operating system of the device and / or the IT environment of the User.
The person who uses this Application and who must agree with or be authorized by the Data Subject to whom the Personal Data refer.
The legal person or natural person to whom / on whom the Personal Data relate.
The natural person, legal person, government administration or any other institution, association or organization with the right, also jointly with the Controller for the processing of the Data to make decisions regarding the purposes and methods of processing Personal Data and the means used, including security measures regarding the exploitation and use of this Application. The Controller for the processing of the Data is the Owner of this Application, unless otherwise indicated.
The hardware or software tools through which the Personal Data of the User are collected.
Small part with data stored on the User's device.
Notice to European Users: this privacy statement has been drawn up with due observance of the obligations in art. 10 of the European Directive 95/46 / EC and the provisions of European Directive 2002/58 / EC, as well as the revision in Directive 2009/136 / EC regarding cookies.
Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently, as well as to provide reporting information. They are used to store and receive identifiers and other information on computers, phones, and other devices. These are designed to help us to improve your user experience when using our website, understand your usage of our services, and customize our online advertisements according to this usage.
We use third-party cookies on our website. These cookies are set by our partners and help us provide a better user experience by analyzing how our website is used, delivering relevant advertisements, and providing you with personalized content.
CitizenLab respects your privacy. We do not share the data collected through our cookies with any third parties. The data collected through cookies is secured by strong security measures in line with ISO guidelines, including mandatory two-factor authentication for all accounts. Our security measures ensure that your personal data is protected against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
The brand and word “CitizenLab” has trademark protection in some countries around the world and by common law. Various CitizenLab™ trademarks are owned by either CitizenLab NV or one of its associated entities. The law obligates trademark owners to police their trademarks and prevent the use of confusingly similar names by third parties.
Through this policy we’d like to make it clear how CitizenLab-related projects, organizations, and people can use the CitizenLab™ trademark. We’d also like to be clear about how use is restricted when used to promote commercial CitizenLab™ branded services. We do this to protect the very business model that allows us to continue developing our open CitizenLab™ software platform for you.
The following uses don’t require any permission at all:
The following uses are generally prohibited without explicit and direct permission being granted to you by CitizenLab NV. We do this to protect the CitizenLab™ brand, and avoid confusion with other software and sites. Please contact us to ask for permission in writing.