Are you struggling to centralize diverse engagement activities, while also being under time and resource constraints?
With CitizenLab’s engagement platform, you can leave these headaches in the past. Whether it's a consultation on the environment, a major development project, or a new mobility plan, with CitizenLab you have a powerful tool to engage your community meaningfully.

Hear it directly from
Milzy in the City of Lancaster, PA

We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects.

All your community engagement tools, in one place

Explore the tabs below to discover the key advantages of using an online engagement platform.

Reach a bigger and more
representative audience.

  • Meet more of your residents where they are: online
  • One accessible platform to inform and continuously engage all your residents
  • Multilingual support to cater to your diverse population 
  • Enhance in-person engagement with digital tools

A seamless experience for
residents and admins alike.

  • Intuitive interface for residents
  • Hassle-free admin dashboard
  • Direct, in-platform messaging to easily engage registrants
  • Easy to use, even for those less tech-savvy

Craft a platform that
reflects your city's identity.

  • Break through the noise of social media with a customized platform
  • Flexible page builder means you can guide residents through the most important information, easily
  • Create custom pages for each project to tell your story, your way

Overcome the hurdles
of modern communication.

  • Robust comment regulation and moderation features.
  • Transparent and continuous updates to foster trust.
  • Combat misinformation and social media rumors.
  • Understand the 'why' behind community engagement metrics.

Stay up to date with the latest trends and best practices in community engagement

St. Louis, MO engages with over 16,000 residents on fund allocation

Read about their approach

Five actionable strategies for equitable planning from the City of Seattle, WA

Learn more

5 trends that are reshaping community engagement

Download our guide now


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Here are a few of our favorite things
(aka expert resources)

Community Engagement: a Practitioner's Guide Part 2

Written in collaboration with the Department of Civic Things, part two of this series explores defining engagement and designing a sustainable and effective engagement strategy for your government agency.

  • Tips and insights into what good engagement looks like
  • How to meet people where they are and implement good DEI measures
  • Things to consider and questions to ask for continuous engagement
Download now
Grow your skills through the CitizenLab Academy
Through an interactive, online course we share our experience and expertise from working with hundreds of local governments in a highly accessible and flexible format.

10 course modules  divided into 5 course blocks provide end-to-end training and guidance on planning and executing digital public participation initiatives.
Learn from and get inspired by the CitizenLab community
We’ve helped 300+ local governments and organizations foster meaningful dialogue and understand their communities better.

Besides learning from our experts, we also promote peer learning through our Community Platform, an exclusive hub for our clients to connect, ask questions, and stay in the loop about the exciting projects that are launching all over the world.
Explore all of our resources
88% more
engagement, meaning more residents and more topics.
12x increase
in resident engagement, including from under heard groups.
55% less
time spent on analysis and reporting, allowing for more continuous engagement.