Your dedicated community engagement platform, backed by a team of experts.
Upgrade your community engagement with higher engagement numbers, better internal collaboration, and insights you need to make informed decisions
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400+ local governments trust CitizenLab with their community engagement projects
A comprehensive platform built to power local governments and communities
A tool to streamline your community engagement and save you precious time
CitizenLab's platform offers multiple ways to consult your community without having to juggle different tools. Whether you need to share information or ask for opinions using a survey, or want to dive deeper into co-creation through dialogue, you can now do it all in one place.
Easily manage projects and community input on one centralized, moderated hub
Our powerful back-office gives you full control to customize your platform and manage it easily. Launch and follow-up on engagement projects, share timely feedback with your community, and collaborate with your team using a single tool.
Make more inclusive decisions using real-time, community-driven data
Let our software help you make sense of all the data you collect. With clearly identified, actionable insights you'll know what decisions to make to meet your community's needs. Using Natural Language Processing to cluster similar ideas and extract key takeaways, helping you see what your community is talking about at a glance.
More than a tool: a dedicated engagement expert at your side, at all times
When you join CitizenLab, you can count on personalized support to maximize the chances of success for your engagement initiatives. Our Government Success Managers guide you throughout your journey, offering expert advice and training.
With CitizenLab, governments have seen:
0%
of their team engage more often with their residents, and on more topics.
12x
increase
in resident engagement, including from underheard groups.
0%
less time spent on analysis and reporting, allowing for more continuous engagement.
Why governments love CitizenLab
Highly interactive
Two-way, transparent conversations are at the heart of the platform, leading to higher rates of participation and more community trust.
Guided by experts
Your dedicated CitizenLab engagement expert helps you design impactful projects from start to finish.
Easy to use
A modern and accessible interface; user-friendly for residents and admins alike.
Fast, powerful insights
Save time with text analytics that highlight keywords, trends, and resident sentiment from open-ended community input.
Real Customers, Real Results
Here’s what clients say about CitizenLab
"The CitizenLab team worked with us to make the ‘shopping basket’ system more intuitive. We really appreciate CitizenLab’s openness and swift response to product feedback."
Participatory Democracy Coordinator at London Borough of Newham (UK)
“We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)
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“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”
Office of Planning & Community Development (WA, USA)
“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”
Communication Manager, City of Allen
" With our digital community engagement platform, we have the opportunity for real-time feedback that meets the needs of the community – they can engage whenever it works for them, in multiple ways, because the platform is always up and running. "
Municipal Administrator of the Municipality of Norristown, Pennsylvania (USA)
"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that CitizenLab has certainly contributed to the success of our participation initiative.”
Mayor, City of Leuven (Belgium)
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”
Digital Services Team Leader (Stirling, UK)
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Meaningful Business
Winner in the "Governments & Citizen engagement" category
World Summit Award winner
"The digital infrastructure that enables municipal governments to connect with their citizens."
Forbes
Our recognition
"The digital infrastructure that enables municipal governments to connect with their citizens."
Meaningful Business
"The digital infrastructure that enables municipal governments to connect with their citizens."
Forbes
World Summit Award winner
Winner in the "Governments & Citizen engagement" category
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