The community engagement platform made for local governments
Uncover the community insights you need to make informed decisions. CitizenLab’s community engagement platform makes it easy for governments to engage their residents, manage their input, and make informed decisions, all in one place.
400+ local governments trust CitizenLab with their community engagement projects
A complete platform built to power local governments
A tool to streamline your community engagement
CitizenLab's platform offers multiple ways to consult your community without having to juggle different tools. Whether you need to share information or ask for opinions using a survey, or want to dive deeper into co-creation through dialogue, you can now do it all in one place.
Easily manage projects and community input on one central hub
Our powerful back-office gives you full control to customize your platform and manage it easily. Launch and follow-up on engagement projects, share timely feedback with your community, and collaborate with your team using a single tool.
Make decisions using real-time, community-driven data
Let our software help you make sense of all the data you collect. With clearly identified, actionable insights you'll know what decisions to make to meet your community's needs. Using Natural Language Processing to cluster similar ideas and extract key takeaways, helping you see what your community is talking about at a glance.
Easily manage projects and community input on one central hub
Our powerful back-office gives you full control to customize your platform and manage it easily. Launch and follow-up on engagement projects, share timely feedback with your community, and collaborate with your team using a single tool.
With CitizenLab, governments have seen:
of their team engage more often with their residents, and on more topics.
in resident engagement, including from underheard groups.
less time on analysis and reporting, allowing for more continuous engagement.
Why governments love CitizenLab
Highly interactive
Two-way, transparent conversations are at the heart of the platform, leading to higher rates of participation and more community trust.
Easy to use
A modern and accessible interface; user-friendly for residents and admins alike.
Guided by experts
Your dedicated CitizenLab engagement expert helps you design impactful projects from start to finish.
Fast, powerful insights
Save time with text analytics that highlight keywords, trends, and resident sentiment from open-ended community input.
Don't just take our word for it.
Here is what some of our clients are saying about CitizenLab
"A lot of times in local government everyone is excited about a new product but not everyone is trained to know and engage with the new initiative. The Government Success Manager from CitizenLab really helped us to have people engaged across departments to make sure this program is successful.”
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)
%201.svg)
“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”
Office of Planning & Community Development (WA, USA)
"The way the data and stories were mapped geospatially helped communicate the need for pedestrianization to City Hall’s leaders. Suddenly, decision-makers could see themselves in the data through relatable stories that innovatively measured human experience and made the case for maintaining the elements that made them possible."
Philadelphia (USA)
" With our digital community engagement platform, we have the opportunity for real-time feedback that meets the needs of the community – they can engage whenever it works for them, in multiple ways, because the platform is always up and running. "
Municipal Administrator of the Municipality of Norristown, Pennsylvania (USA)
"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that CitizenLab has certainly contributed to the success of our participation initiative.”
Mayor, City of Leuven (Belgium)
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”
Digital Services Team Leader (Stirling, UK)
Tailored solutions for your needs
Strategy & budgeting
Cities of all sizes are tasked with creating strategic plans and budgets. Community engagement can help you set the right priorities.
Planning & public spaces
Whatever type of planning process you’re running, engaging with your community is an essential opportunity to ensure your public spaces serve everyone in your community.
Environment & sustainability
By setting strong sustainability goals and targets, governments can allocate resources, create programs, and set policies that promote climate action.
Mobility & infrastructure
By crafting innovative solutions to mobility issues, local governments have an opportunity to rethink the future of their streets and who they serve together with their community.
NeighBorhoods & community development
When you invest in community engagement and development to create safer and more vibrant neighborhoods, you can set better priorities together.
Don’t worry, your data is safe with us
We’re committed to security and privacy
Featured case studies
How community engagement helped reimagine public spaces in Philadelphia
From urgent calls for racial justice in public spaces to the recovery of small businesses in the wake of the COVID-19 pandemic, it’s obvious that urban main streets face unique economic and social challenges. Against this backdrop, cities across the country have been piloting new approaches to people-centered main streets.
read more
Developing the Dominican Republic’s 2030 Digital Agenda through community engagement
When the government of the Dominican Republic set out to create a 2030 Digital Agenda, it had one ambitious goal: to promote a connected, empowered society with a better quality of life and the necessary digital skills to be more competitive, efficient, and transparent.
read more
City of Lancaster, PA combines offline and online methods for more equitable and strategic community engagement
How do you cross the digital divide and blend online and offline (traditional) community engagement? What about during a pandemic? The City of Lancaster used online, offline, and blended approaches to ensure their diverse population was well represented in the City’s new engagement initiatives, which ranged from policing to mobility planning.
read moreOur recognition
Top European Social Impact startup
DT50 awards at the TechCrunch Disrupt conference, Berlin
"The digital infrastructure that enables municipal governments to connect with their citizens."
World Summit Award winner
Winner in the "Governments & Citizen engagement" category
