Our mission

CitizenLab’s mission is to build stronger democracies by making public decision-making more inclusive, participatory, and responsive.

Our essence

We care about the success of your community engagement efforts as much as you do.

When you choose to work with us, we’ll be active partners and provide personal onboarding, dedicated support throughout your engagement initiatives, and peer learning from a growing network of governments and organizations running similar platforms around the world.

We’re on a mission to make democracy more inclusive, participatory, and responsive - and we know that mission begins with us. We are fully committed to being a workplace that values diverse backgrounds and perspectives, provides equitable opportunities, and builds an inclusive culture of belonging.

8
AWARDS
including Best Social Impact Startup of Europe and the World Summit Award for Government and Citizen Participation.
400+
GOVERNMENTS
of all sizes have worked with us and are now part of a fast-growing network of forward-thinking governments across 18 countries.
2,500+
PROJECTS
across all policy domains: from urban planning and climate action to mobility and participatory budgeting.
750,000+
COMMUNITY MEMBERS ACTIVATED
to shape the future of their communities by engaging in their local democracies.

"A lot of times in local government everyone is excited about a new product but not everyone is trained to know and engage with the new initiative. The Government Success Manager from CitizenLab  really helped us to have people engaged across departments to make sure this program is successful.”

Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that CitizenLab has certainly contributed to the success of our participation initiative.”

Mohamed Ridouani
Mayor, City of Leuven (Belgium)

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Jennifer Maclean
Digital Services Team Leader (Stirling, UK)

Timeline

2015

Startup mode

Initially motivated by a local busy intersection in desperate need of improvements, CitizenLab’s young co-founders realized the complexity of traditional local government participation. On a digital nomad trip in South East Asia, a solution was born: CitizenLab!

2016

A year of firsts

Founded in Belgium, CitizenLab’s first client was the the Belgian city of Hasselt, which used the platform to co-create Kapermolen park. This was also the year CitizenLab was awarded its first round of funding and awards.

2017 & 2018

Cross-border growth

After a successful year of launching across Belgian cities and towns, CitizenLab hired its first teams  in the Netherlands (2017) and in France (2018).

2019

Leveling up

After receiving a $3 million second round of funding,  CitizenLab further grew its international presence by creating teams in the United Kingdom, Denmark, and Chile.

2020 & 2021

International expansion

CitizenLab decided to scale its mission to one of the world’s largest democracies: the United States. In the same year, it adjusted  its internal and external operations to the realities of a global pandemic, introducing features such as virtual workshops for continued community dialogue.

Our commitment to social impact

We’re a certified B Corp

At CitizenLab, impact isn’t just an afterthought - it’s a core part of our business. We’re proud to be part of the B Corp community of changemakers, working collectively to address society’s most critical challenges while contributing to a more inclusive and regenerative economy that works for everyone, including our team and clients.

Read more

CitizenLab is a social impact enterprise driven by the Sustainable Development Goals (SDG), namely 16.7: “Ensuring responsive, inclusive, participatory and representative decision-making at all levels".

It's CitizenLab's mission to build stronger local democracies. We do this by making community engagement and decision-making more inclusive and participatory.

To learn more about how we create impact and what it means for the future of our work, read our 2021 Impact Report.

Read our 2021 Impact Report

CitizenLab is made up of a dedicated team of innovators, strategists, and technologists committed to bringing democracy into the 21st century

Meet our team

15+
NATIONALITIES
50:50
GENDER BALANCE
16
LANGUAGES SPOKEN
31
AVERAGE AGE
Wietse Van Ransbeeck
Chief Executive Officer & Co-Founder
Aline Muylaert
Head of Government Relations & Co-Founder
Koen Gremmelprez
Head of Development & Co-Founder
Alexandra Chandran
Head of Partnerships
Karel Verhaeghe
Product Manager
Alice Marquet
Head of People & Operations
Amir Bolouryazad
Head of Marketing

Wietse Van Ransbeeck

Chief Executive Officer & Co-Founder

Wietse Van Ransbeeck

Chief Executive Officer & Co-Founder

Aline Muylaert

Chief Operating Officer & Co-Founder

Aline Muylaert

Chief Operating Officer & Co-Founder

Koen Gremmelprez

Chief Technology Officer & Co-Founder

Koen Gremmelprez

Chief Technology Officer & Co-Founder

Alexandra Chandran

Channel Programs & Enablement Lead

Alexandra Chandran

Channel Programs & Enablement Lead

Chrysann Sutton

Head of Sales

Chrysann Sutton

Head of Sales

Alice Marquet

Head of People & Operations

Alice Marquet

Head of People & Operations

Amir Bolouryazad

Head of Marketing

Amir Bolouryazad

Head of Marketing

Joost Vandenbroele

Community Lead

Joost Vandenbroele

Community Lead

Sébastien Hoorens

NLP & Back-End Engineer

Sébastien Hoorens

NLP & Back-End Engineer

Brent Guffens

Front-End Engineer

Brent Guffens

Front-End Engineer

Pablo Valenzuela

Business Development Manager Chile

Pablo Valenzuela

Business Development Manager Chile

Magdalena Gatica Montero

Business Development Manager Chile

Magdalena Gatica Montero

Business Development Manager Chile

Søren Kielgast

Partner Denmark

Søren Kielgast

Partner Denmark

Hugo De Brouwer

Head of Government Success

Hugo De Brouwer

Head of Government Success

Lora Botev

Country Manager UK

Lora Botev

Country Manager UK

Sören Fillet

Content Marketing Manager

Sören Fillet

Content Marketing Manager

Jeroen Van Ransbeeck

Business Operations Manager

Jeroen Van Ransbeeck

Business Operations Manager

Marcela Ayarza

Digital Marketer Chile

Marcela Ayarza

Digital Marketer Chile

Mélissa Martinay

Global Expansion Lead

Mélissa Martinay

Global Expansion Lead

Sebastián Brito

Government Success Manager Chile

Sebastián Brito

Government Success Manager Chile

Adrien Dessy

Back-end Engineer

Adrien Dessy

Back-end Engineer

Arian Pasquali

Applied NLP Engineer

Arian Pasquali

Applied NLP Engineer

Emile Heymans

Outbound Sales Manager - Global

Emile Heymans

Outbound Sales Manager - Global

Claire Tobback

Government Success Manager Belgium

Claire Tobback

Government Success Manager Belgium

Stijn Zwarts

Government Support Specialist

Stijn Zwarts

Government Support Specialist

Ben Gordon

Business Development Manager United States

Ben Gordon

Business Development Manager United States

Vanja Pantic

Communications Lead

Vanja Pantic

Communications Lead

Lot Schuringa

Government Success Manager Netherlands

Lot Schuringa

Government Success Manager Netherlands

Iva Kopraleva

Front-End Chapter Lead

Iva Kopraleva

Front-End Chapter Lead

Eva Mayer

Business Development Lead DACH

Eva Mayer

Business Development Lead DACH

Philipp Preß

Full-Stack Engineer

Philipp Preß

Full-Stack Engineer

Luuc van der Zee

Front-End Engineer Engagement

Luuc van der Zee

Front-End Engineer Engagement

Simon Tharby

Jr. Full-stack Engineer

Simon Tharby

Jr. Full-stack Engineer

James Aung

Product Marketing Manager

James Aung

Product Marketing Manager

Alexander Rykhlitskiy

Full-stack Engineer

Alexander Rykhlitskiy

Full-stack Engineer

Isabela Sacramento

Brand Designer

Isabela Sacramento

Brand Designer

Ben Fraser

Senior Product Designer

Ben Fraser

Senior Product Designer

Jelena Gregorius

Government Success Manager DACH

Jelena Gregorius

Government Success Manager DACH

Amanda Anderson

Junior Front-End Engineer

Amanda Anderson

Junior Front-End Engineer

Billy Trakas

US Account Executive

Billy Trakas

US Account Executive

Natalie Ricklefs

Digital Marketing Manager US

Natalie Ricklefs

Digital Marketing Manager US

Dan Keane

Senior Account Executive North America

Dan Keane

Senior Account Executive North America

Lucas Mathis

Front-End Engineer

Lucas Mathis

Front-End Engineer

Amanda Rotella

Government Success US

Amanda Rotella

Government Success US

Rabi Wilson

Government Success UK

Rabi Wilson

Government Success UK

Simon Flore

Principal Product Manager

Simon Flore

Principal Product Manager

Frankie Mercedes

Business Development Representative US

Frankie Mercedes

Business Development Representative US

Emily Horton

Data Analyst

Emily Horton

Data Analyst

Andrea Conway

Business Development Representative US

Andrea Conway

Business Development Representative US

Francisco Pensa

Full-stack Engineer

Francisco Pensa

Full-stack Engineer

Lien Carton

Business Development Manager Belgium

Lien Carton

Business Development Manager Belgium

James Speake

Tech Lead

James Speake

Tech Lead

Marius Pui

Product Manager - Methods

Marius Pui

Product Manager - Methods

Yaesul Choi

Product Designer - Insights

Yaesul Choi

Product Designer - Insights

Irene Pedruelo

Product Manager

Irene Pedruelo

Product Manager

Edwin Kato

Front-End Engineer

Edwin Kato

Front-End Engineer

Kristofer Peterson

Account Executive UK

Kristofer Peterson

Account Executive UK

Eva Rozsa

Business Development Representative DE

Eva Rozsa

Business Development Representative DE

Malak Chabar

Engagement Marketing Manager

Malak Chabar

Engagement Marketing Manager

Sébastien Levoir

Business Development Representative France

Sébastien Levoir

Business Development Representative France

Yasmina Asrarguis

Government Success Manager France

Yasmina Asrarguis

Government Success Manager France

Yuri Martens

Business Development Lead Netherlands

Yuri Martens

Business Development Lead Netherlands

Pablo Solana

Head of Finance

Pablo Solana

Head of Finance

Koen De Hondt

Tech Lead Methods

Koen De Hondt

Tech Lead Methods
Wietse Van Ransbeeck CitizenLab

Wietse Van Ransbeeck

Chief Executive Officer
Co-Founder
Aline Muylaert CitizenLab

Aline Muylaert

Head of Business Development
Co-Founder
Koen Gremmelprez CitizenLab

Koen Gremmelprez

Chief Technology Officer
Co-Founder
Joost Vandenbroele Citizenlab

Joost Vandenbroele

GovSuccess Manager
Julien Joxe CitizenLab

Julien Joxe

Business Developer France
Karel Verhaeghe CitizenLab

Karel Verhaeghe

Product Manager
Antoine Pirard CitizenLab

Antoine Pirard

Product Designer
David Cnoops CitizenLab

David Cnoops

Front-End Engineer
Sébastien Hoorens CitizenLab

Sébastien Hoorens

NLP & Back-End Engineer
Brent Guffens CitizenLab

Brent Guffens

Front-End Engineer
Sara Boisseau Citizenlab

Sara Boisseau

Front-End Engineer
Coline Cuau CitizenLab

Coline Cuau

Marketing Manager
Marlene Dirven CitizenLab

Marlene Dirven

Country Manager Netherlands
Ilona Lodewijckx CitizenLab

Ilona Lodewijckx

Content Strategist
Wietse Van Ransbeeck
Chief Executive Officer & Co-Founder
Business Development
Aline Muylaert
Chief Operating Officer & Co-Founder
Government Success
Koen Gremmelprez
Chief Technology Officer & Co-Founder
Developers
Alexandra Chandran
Channel Programs & Enablement Lead
Business Development
Chrysann Sutton
Head of Sales
Business Development
Alice Marquet
Head of People & Operations
People & Operations
Amir Bolouryazad
Head of Marketing
MKT
Joost Vandenbroele
Community Lead
Government Success
Sébastien Hoorens
NLP & Back-End Engineer
Developers
Brent Guffens
Front-End Engineer
Developers
Pablo Valenzuela
Business Development Manager Chile
Magdalena Gatica Montero
Business Development Manager Chile
Søren Kielgast
Partner Denmark
Hugo De Brouwer
Head of Government Success
Government Success
Lora Botev
Country Manager UK
Business Development
Sören Fillet
Content Marketing Manager
MKT
Jeroen Van Ransbeeck
Business Operations Manager
People & Operations
Marcela Ayarza
Digital Marketer Chile
Mélissa Martinay
Global Expansion Lead
Business Development
Sebastián Brito
Government Success Manager Chile
Adrien Dessy
Back-end Engineer
Developers
Arian Pasquali
Applied NLP Engineer
Developmers
Emile Heymans
Outbound Sales Manager - Global
Business Development
Claire Tobback
Government Success Manager Belgium
Government Success
Stijn Zwarts
Government Support Specialist
Government Success
Ben Gordon
Business Development Manager United States
Business Development
Vanja Pantic
Communications Lead
MKT
Lot Schuringa
Government Success Manager Netherlands
Government Success
Iva Kopraleva
Front-End Chapter Lead
Developers
Eva Mayer
Business Development Lead DACH
Business Development
Philipp Preß
Full-Stack Engineer
Developers
Luuc van der Zee
Front-End Engineer Engagement
Developers
Simon Tharby
Jr. Full-stack Engineer
Developers
James Aung
Product Marketing Manager
Product
Alexander Rykhlitskiy
Full-stack Engineer
Developers
Isabela Sacramento
Brand Designer
MKT
Ben Fraser
Senior Product Designer
Product
Jelena Gregorius
Government Success Manager DACH
Government Success
Amanda Anderson
Junior Front-End Engineer
Developers
Billy Trakas
US Account Executive
Business Development
Natalie Ricklefs
Digital Marketing Manager US
MKT
Dan Keane
Senior Account Executive North America
Business Development
Lucas Mathis
Front-End Engineer
Developers
Amanda Rotella
Government Success US
Government Success
Rabi Wilson
Government Success UK
Government Success
Simon Flore
Principal Product Manager
Developers
Frankie Mercedes
Business Development Representative US
Business Development
Emily Horton
Data Analyst
Government Success
Andrea Conway
Business Development Representative US
Business Development
Francisco Pensa
Full-stack Engineer
Developers
Lien Carton
Business Development Manager Belgium
Business Development
James Speake
Tech Lead
Developers
Marius Pui
Product Manager - Methods
Product
Yaesul Choi
Product Designer - Insights
Product
Irene Pedruelo
Product Manager
Product
Edwin Kato
Front-End Engineer
Developers
Kristofer Peterson
Account Executive UK
Business Development
Eva Rozsa
Business Development Representative DE
Business Development
Malak Chabar
Engagement Marketing Manager
MKT
Sébastien Levoir
Business Development Representative France
Business Development
Yasmina Asrarguis
Government Success Manager France
Government Success
Yuri Martens
Business Development Lead Netherlands
Business Development
Pablo Solana
Head of Finance
Finance
Koen De Hondt
Tech Lead Methods
Finance

Want to have an impact on the future of democracy?

Join our team
CitizenLab - Civic Engagement made really easy

Contact us

Boulevard Pachéco 34
1000 Brussels


hello@citizenlab.co
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