Smart city infrastructure planning

By crafting innovative mobility solutions, local governments have a unique opportunity to rethink the future of their streets and who they serve. These could include alternative transportation options (like bike lanes or rideshares), ways to reclaim streets through pedestrianization, or a better understanding of commuting and traffic patterns.

Potential use cases

Community engagement can be used to advance a variety of mobility & infrastructure initiatives. Here are some of the most common types of projects CitizenLab has been used for:
Mobility plans

Engage to understand current commuting patterns, why people travel the way they do, where to invest and how to do so with an eye towards economic development that builds more dense, walkable cities.

Public transportation

Making public transportation an attractive, accessible option for community members is top of mind for many local governments. Use engagement to better align infrastructure and transit spending with your community’s commuting needs and preferences.

Bike lane plans

As your city builds miles of high-quality, protected bike lanes, your community members can help you understand where current investments are working well and where new ones are needed.

Smart city infrastructure

Features to support smart cities infrastructure

CitizenLab’s community engagement platform helps you launch projects using a variety of consultation methods, without having to juggle different tools.

Surveys & polls

Use a survey to ask your community specific questions and better understand their needs and expectations, or implement a poll to get feedback on a specific topic to quickly understand priorities.

Option analysis

Involve your community members in planning by sharing information about different scenarios and options to help them make informed decisions during the engagement process.


Visualize what is happening in each neighborhood, or a specific area, at a glance to address needs directly.

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Featured resource to support smart cities

Urban mobility plan

Read some use cases

We believe that community engagement doesn’t have to be hard. To enable all local governments to tap into the benefits of community engagement, we’ve put together inspirational case studies and practical blog posts showing real examples of how our platform has been deployed as a solution for various use cases.

Tailored solutions for your needs