Effortlessly collect & process citizen ideas

Cities use CitizenLab as a way to collaborate with their citizens, to better understand their preferences and aspirations.
CitizenLab - Civic Engagement made really easy

Create a tailor-made
consultation process

Co-create your projects with the citizens in an organised and flexible way.
Decide on the process and let your citizens be guided step-by-step.

Screenshot of a project timeline on the citizen platform

Manage your project phases

Split your project between phases and decide what happens in each: idea collection, votes, etc. You have control over what happens and when.

Organise events along the process

Schedule face-to-face meetings at key moments in your participation process to make the most of it. Each project has its own agenda.

Define a consultation method for each phase

Decide when citizens can post ideas, vote, and comment on them, to build a tailor-made process and match the council agenda.

An interface adapting to each phase

The interface of the platform is evolving to match the participation needs you have at this precise moment.

Your project does not have a specific timeline? We also support continuous projects.
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Manage who can participate on projects

Decide who can do what and when by managing the rights to specific actions for certain groups of users depending on the phase of the project.

  • Voting rights and restrictions
  • Commenting rights
  • Posting rights
  • Project access

Control who can access your project

Only city administrators should give feedback? Or only citizens from a neighbourhood need to be involved? Nothing easier!

Create working groups for administrators or citizens and decide who has access to them, so that everyone can freely contribute on the topics relevant to them.

Screenshot of user management on the citizen platform

Citizen Verification

Just like you, we take transparency and trust very seriously. Confirm the identity of your citizens thanks to authentication mechanisms for identity verification. Always make sure of whose voice is being heard.

Integration with:

available in Belgium

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Combine online & offline

Launch a complete and inclusive participation process
by adding meet-ups and gatherings to your participation initiative.

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A calendar for each project

Each of your projects gets their own agenda. Citizens taking part in a project get a reminder to join the events.

City council meeting

Traditional citizen meeting

Combine your online and offline participation initiatives by holding your town hall and citizen meetings as usual.

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Import all the ideas in one same place

Make CitizenLab the central place for all your citizen input by simply importing online the ideas you discussed during the meetings.


Plus everything you could expect

We designed CitizenLab with all your civic engagement needs in mind.
That's why you will find on our platform all the features to help
you reach your citizen participation goals and more.

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Responsive platform

The platform was made mobile-first: citizens can take part in the discussion anytime, wherever they are, on their mobile devices.

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Citizens can easily filter content and get to see only what matters to them: ideas on a specific topic, or regarding a certain area, etc.

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Every voice should be heard, that's why we designed this platform to be as simple and accessible as possible to use. 

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The latest updates, always

As a SaaS software, we never stop improving the platform. We roll out new features every single week—always immediately available to you.

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Multilingual platform

As an administrator, pick the languages you want the platform to be available in, so that everyone is able to take part in the discussion.

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Custom domain name

Get your very own personalised URL to create an even more seamless experience for your citizens.

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Engagement support

Our team of specialists supports you from Day 1 to make the most out of your platform and answer all your technical questions.

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Emails & notifications

We are letting citizens know when things are happening on the platform so that you don't have to.

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Website integration (widget)

Thanks to our widget, connect your website to your CitizenLab platform and show your ongoing consultations to your website visitors.

Don't take our word for it

We have helped more than 100 cities engage their citizens
and implement their online participation process.
Read what they had to say about us.

"CitizenLab supports us. We wanted to be helped by real professionals. Citizen participation has to be managed with a lot of care and we fully trust that this democratic initiative is handled very well thanks to the CitizenLab platform." — Elio Di Rupo

Read the case study
CitizenLab employee speaking at a civictech event
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Schedule a demo

Find out why 300+ governments and organizations
are using CitizenLab.

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