We’re here to set you up for success

How we support you in your online engagement

Our team knows what it takes to design and coordinate meaningful online engagement. That’s why you not only get access to a comprehensive community engagement platform, but you also benefit from extensive support. Get the most out of your CitizenLab platform with our expert advice and training.
community engagement platform CitizenLab

Dedicated support

We are an active partner in the success of your engagement initiatives. When you join CitizenLab’s community of innovative engagement practitioners, you will get assigned a dedicated IAP2-certified engagement specialist. Together, you can define your engagement goals, design projects, and decide how to give feedback on your community’s input. They are just a phone call or message away. 
iap2 international association participation logo

Our Government Success Team

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Aline Muylaert
Head of Government Relations
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Joost Vandenbroele
Community Lead
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Chris Connoly
Government Success Manager USA & UK
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Hugo De Brouwer
Government Success Manager France & Belgium
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Lot Schuringa
Government Success Manager Netherlands
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Stijn Zwarts
Government Support Specialist
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Claire Tobback
Government Success Manager Belgium

A tailored implementation plan

We have developed a thorough onboarding process to enable a successful launch of your platform and first engagement project(s). After the implementation, we follow up proactively and remain available through our support channels and during our regular follow-up and deep-dive sessions. The number of implementation sessions depends on the chosen license plan and your needs. You always have the option to complement your package with extra sessions as needed.


In-take session

Kick-off meeting during which we discuss your main objectives and design the implementation plan together.


Strategy design

Using CitizenLab’s e-Participation Canvas™ and Online Workshops environment, we co-design a strategy for engagement success.



We design your first project(s) together while we advise you on how to leverage specific platform functionalities.


Expert session

Choose between an engagement booster workshop, inspiration session, organizational workshop, or process design workshop.


Pre-launch review

Using our pre-launch checklist, we will send you recommendations on what to improve before we go live and let the engagement start.

Learning sessions and reviews

We help you and your team evolve your skillset by sharing valuable tips and tricks on our blog, resource center, and support portal. But we know nothing beats hearing best practices and asking questions live. When you join the CitizenLab community, you’ll regularly be invited to practical client-exclusive learning sessions where we dive deeper into the different aspects that make community engagement successful.
Next to that, each quarter you’ll have a dedicated session with your Government Success Manager to review your platform performance and deep dive in specific topics. You decide which topics you want to focus on during these sessions, and we support you with a tailored plan. At the end of the year, you’ll also be invited to a review session in which you and your Government Success Manager discuss the results of your engagement initiatives from the past year, and look forward at what’s next.
CitizenLab academy

Coming up: grow your skills through the CitizenLab Academy

We’ve helped 300+ local governments and organizations foster meaningful dialogues and understand their communities better. We gladly share our experience and expertise with our clients, so you can maximize results and the impact of your engagement projects.
We're currently developing our very own client-exclusive community engagement course, an end-to-end training on planning and executing digital public participation initiatives.

Learn from and get inspired by the CitizenLab community

Besides learning from our experts, we also promote peer learning through our Community Platform, an exclusive hub for our clients to connect, ask questions and stay in the loop about the exciting projects that our users are launching all over the world.
CitizenLab academy

What our clients think

“We have access to what other cities are doing - and with cities facing the same pandemic challenges at once, that helped expedite our work and improve it in real-time.”

Milzy Carrasco
Director of Neighborhood Engagement (City of Lancaster, PA, US)
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Jennifer Maclean
Digital Services Team Leader (Stirling, UK)