Customer stories

CitizenLab has helped 100+ cities and governments achieve their citizen participation goals. Discover how our platform has increased civic engagement and simplified processes for our customers.

Our case studies

Discover how our clients have used the platform

Climate

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Youth4Climate used CitizenLab's automated analysis feature to turn thousands of citizen contributions into concise and actionable insights.
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housing

Idea Sourcing to Solve Housing Crisis in Vancouver

The city re-invested revenue coming from the Empty Homes Tax into affordable housing initiatives, as suggested by citizens.
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Mobility

Steenokkerzeel use CitizenLab to draft their Regional Mobility Plan

In an effort to improve mobility in the city, Steenokkerzel used its citizen participation platform to put different mobility scenarios to the test.
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ideation

CitizenLab helped Schiedam distribute feedbacks into the right departements

Clear feedback and efficient processing of citizen ideas by the city made this participation project a success.
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Ideation

Ostend: “Mostly constructive, more future-oriented than with offline participation”

The belgian city of Ostend moved to digital participation to enrich discussions with citizens and reach younger audiences.
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Inclusivity

Combining online and offline approaches for digital participation: a case-study of Mol and Temse

The Flemish cities of Mol and Temse combined digital platforms and offline events to reach all ranges of citizens.
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Urban planning

How to Reach 25% of Your Population at the Platform Launch

25% of the city's inhabitants consulted the participation platform, and 1 in of 5 inhabitants weighed in on the renewal of the city's main square via the online consultation.
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Urban planning

Lommel uses Citizenlab to involve citizens in urban planning decisions

Lommel turned to its citizens to imagine the future of one of the city's neighborhoods.
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Ideation

Liège reached 14% of its population with CitizenLab

Liège is one of the biggest cities in Wallonia and certainly the most vibrant. The city chose CitizenLab to crowdsource its "City Plan" containing policy priorities for upcoming years.
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Mobility

Case Study: over 3,000 citizens contribute to Leuven’s multi-annual plan

With the slogan “Leuven, maak het mee” (a play on words that implies both “experience the city” and “co-create the city”), the capital of Flemish Brabant aims to consult its inhabitants.
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Ideation

5 reasons behind the success of citizen engagement in Kortrijk

Clarity, communication and political buy-in made the city's communication platform a success for all those involved.
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Inclusivity

Hasselt has been able to reach younger people

The city used a digital platform to engage young citizens on the future of the city's green areas.
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Climate

All eyes on the climate in Grand Paris Sud

Grand Paris Sud consulted citizens on three key aspects of their upcoming annual strategy: mobility, culture and environment.
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Mobility

Brussels Region used CitizenLab to design its new Mobility Plan

In addition to its formal consultation of the municipalities and formal stakeholders, Brussels reached out to mobilise public and private transport users.
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Over 100 governments  are already using CitizenLab
to improve local policies.
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